Return, Refund & Exchange Policy

Effective Date: June 27, 2026

At Hijabi Mod Style BD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

By placing an order on https://hijabimodstylebd.com, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Include all original tags, labels, and packaging.
• Be free from stains, perfume, deodorant, makeup, or damage.
• Include proof of purchase or order confirmation.

Items that do not meet these conditions may not qualify for a return.

2. Items Not Eligible for Return

For hygiene and quality assurance reasons, we cannot accept returns for:

• Custom-made or personalized products.
• Items damaged due to customer misuse.
• Products without original tags or packaging.
• Items showing signs of wear, washing, or alteration.
• Clearance, sale, or promotional items (unless defective).
• Gift cards or digital products (if applicable).

3. Exchange Policy

We are happy to offer exchanges within 30 days of delivery, subject to product availability.

Items may be exchanged for:

• A different size.
• A different color (if available).
• The same item if it is defective or damaged.

If the requested replacement is unavailable, we may offer:

• Store credit.
• A full refund.
• An alternative product of equal value (with your approval).

4. Damaged, Defective or Incorrect Items

If you receive:

• A damaged item.
• A defective product.
• The wrong item.
• An item with a manufacturing defect.

Please contact us within 48 hours of receiving your order at support@hijabimodstylebd.com.

Include:

• Your order number.
• Clear photos of the item.
• Photos of the packaging and shipping label.
• A brief description of the issue.

After verification, we may provide:

• A replacement.
• A full refund.
• A partial refund.
• Another suitable resolution at our discretion.

If the error was ours, we will cover the reasonable replacement shipping cost.

5. Return Process

To request a return or exchange:

1. Email support@hijabimodstylebd.com.
2. Include your order number and reason for the return.
3. Wait for return authorization and instructions.
4. Securely package the item.
5. Ship the item to the address provided by our support team.

Please do not return any item without prior authorization, as it may delay or prevent processing.

6. Return Shipping Costs

Unless the item is defective, damaged, or shipped incorrectly by us:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

7. Refund Policy

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

• Your refund will be processed to the original payment method (Stripe/Card).
• Refunds are generally issued within 5–10 business days after approval.
• Processing times may vary depending on your bank or card issuer.

8. Partial Refunds

A partial refund may be issued if the returned item:

• Is not in its original condition.
• Has missing parts or accessories.
• Shows signs of use.
• Is returned outside the eligibility requirements but is accepted at our discretion.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or card account.
2. Contact your card issuer or bank, as processing times may vary.
3. If the refund is still not received after a reasonable period, contact us at support@hijabimodstylebd.com.

10. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow this Return, Refund & Exchange Policy.

11. Non-Delivery Due to Customer Responsibility

Refunds or free replacements may not be available if delivery fails because of:

• Incorrect shipping address.
• Customer unavailable to receive the package.
• Failure to collect the parcel.
• Refusal to accept delivery.
• Failure to pay customs duties or import taxes.

12. Customs Duties & Taxes

Import duties, customs fees, VAT, GST, and other local taxes imposed by the destination country are the customer's responsibility.

These charges are non-refundable by Hijabi Mod Style BD.

13. Business Information

Hijabi Mod Style BD is operated from Australia.

Our products are designed, manufactured, and fulfilled from Bangladesh and shipped worldwide through trusted international courier partners.

14. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Hijabi Mod Style BD

Business Address:
Unit 2, 77 Frederick Street
Rockdale, NSW 2216
Australia

Email: support@hijabimodstylebd.com

Website: https://hijabimodstylebd.com

By placing an order with Hijabi Mod Style BD, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.